The beginner-friendly trading platform made headlines for neglecting its customers’ sticky situations, leading to a class-action lawsuit seeking up to $5 million in damages. Coinbase customer supportĬoinbase, the most popular cryptocurrency exchange in the US, is in scalding hot water for its unsatisfactory customer service. Still, this investigation allowed me to conclude which platform offers the quickest, most competent customer support. Although I could make accounts on all three exchanges, I’m blocked from trading cryptocurrencies on their platforms, so I could only ask basic questions about my account or the exchange’s services. I would have preferred to ask more challenging questions that truly test the mettle of the five top crypto exchanges, however, platforms such as Binance US, Kraken and KuCoin do not serve New York residents.

It’s worth noting that I did face some limitations. Cryptocurrency exchange (Image credit: Getty)įor phone support, I chose, “If I passed away, how can a family member gain access to my crypto funds?” For email support, I went with, “What is the best way to earn interest on crypto on your platform?” And finally, for Twitter, I asked, “If I lost or forgot my password, what steps do I need to take to recover my account?”

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